Q1: How do I place an order?
A1: You can browse our website, select the items you wish to purchase, click the “Add to Cart” button, and then proceed to the shopping cart page. Follow the prompts to fill in your shipping information and payment method to complete your order.
Q2: When will I receive my order?
A2: Generally, we will process and ship your order within 1-3 business days after receiving it. The specific delivery time depends on your chosen shipping method and your location. You can find detailed shipping information in the confirmation email you receive after placing your order.
Q3: How do I track my order?
A3: Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your order’s progress on our shipping partner’s website.
Q4: How do I return an item if I am not satisfied with it?
A4: If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure the item is unused and in its original packaging. Detailed return procedures and requirements are explained on our return policy page.
Q5: Can I change or cancel my order?
A5: Once your order is confirmed, you cannot change or cancel it. If you need to change your order, please contact customer service as soon as possible. We will try our best to assist you, but we cannot guarantee that we can fulfill your request.
Q6: What payment methods can I use?
A6: We accept a variety of payment methods, including credit cards, debit cards, and third-party payment services. You can choose your preferred payment method at checkout.