At concepticos.store, we want you to be satisfied with your purchase of sporting goods. However, if you are not satisfied with your purchase, we offer the following return and refund policy:
- Return Conditions
Return Period: You have 30 days from the date you receive the item to request a return.
Item Condition: Returned items must be in unused condition, in their original packaging, and with all tags and accessories.
- Return Process
Contact Customer Service: Please contact Customer Service via email (jennie@concepticos.store) or by calling our customer service hotline ((857) 788-1371) and inform us of the reason for your return.
Obtain Return Authorization: Our customer service team will provide you with a return authorization number and a detailed return address. Please clearly mark this number on the outside of the package.
Prepare the Return Package: Place the item, along with all original packaging, accessories, and accompanying documents, into the package.
Send the Item Back: Send the package to the provided return address. Please keep the mailing receipt as proof of return.
- Refund Process
Refund Timeframe: We will process your refund within 3-5 business days after receiving the returned item.
Refund Method: The refund will be returned to your chosen payment method. Please note that additional processing time may be required for the refund to appear in your account.
- Shipping Costs
All return shipping costs are borne by the customer, unless we sent the wrong item or the item is defective.
If you have any questions, please feel free to contact our customer service team. We will do our best to assist you.